Frequently asked questions

I can't see the widget

First, check if the SDK is correctly installed.

If the diagnostics script tells you that it looks ok, it might just be that you're not logged to the platform. In order to do so, go to the dashboard, log in there, and reload your page.

My website uses infinite scroll

Infinite scroll websites can cause the widget to load a new creative. This might not be the intended behaviour.

To fix this, add the refreshExistingSlots: false option to the init call.

BeOpSDK.init({
account: "abcdef1234567890abcdef12",
+ refreshExistingSlots: false,
});

This will preserve slots that were already rendered on the page.